The most important requirement to be considered for refinance is consistent on time payments. (Please see the FAQ about "What happens is I miss a payment?" for more information.)
In addition, there are numerous points of information that are reviewed in order to extend refinance eligibility. Amongst the many points of information there is level of debt, net income, outstanding balance, and payment history.
Rest assured that once your account is eligible to refinance, you will receive communication via email and SMS. Which is also important to make sure we have your most up to date contact information on file.