If you are having trouble validating your debit card check for the following things:
- Verify if you have received microdeposits in your checking account. If you haven't, it indicates that you may have registered the incorrect card or your bank has declined our transaction. We recommend contacting your bank to ensure that everything is functioning smoothly on their end and with your card.
- Confirm that the account receiving the microdeposits is the same account you previously linked, and that it is the account into which you receive your paychecks.
- If you are still unable to validate your card, it is possible that your bank is experiencing delays in updating transaction information to us. We suggest waiting for a few hours or up to one day before attempting the validation process again. In most cases, this should resolve the issue.
- If you have already waited and are still unable to validate your card, please reach out to our customer service team. It would be helpful to provide them with a screenshot of your most recent transactions, including the microdeposit transaction. This will assist them in better understanding the problem and providing appropriate assistance.
**If you already attempted all the steps above and are still receiving an error message please send an email to firstname.lastname@example.org and we will review your account and provide you more information. Please provide the phone number and email address you used on the application.**
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