If you cannot find your bank using the search bar when signing up, this usually means we cannot support your institution.
If you're getting an invalid credentials error, try this:
- Deactivate all linked accounts related to the problematic bank.
- Access your online banking account (to verify the accuracy of your login information).
- Sign out of your online banking account and close all web browsers. (You can use this link to disconnect your bank account from other websites. https://my.plaid.com/)
- Wait 10-20 minutes.
- Attempt to reestablish the connection between your bank account and the application.
If you receive an "another active session" error, it means that our data partner detects that your online banking account is currently logged in elsewhere.
To fix this, try logging out of your online banking or mobile app, wait 10-20 minutes, and try connecting again.
**If you already followed these instructions and are still receiving an error please send us an email to firstname.lastname@example.org and we will review your request and follow up as soon as possible. Please add the phone number and email address you are using on the app.**